Frequently Asked Questions

  • What sizes do you offer?

    • Most prints are available in three standard sizes: 12"x18", 16"x24", and 20"x30" for 3:2 images, and 15"x12" and 20"x16" for 5:4 images. Larger sizes may be available — just reach out and ask.

  • What materials do you print on?
    I currently offer three professional-grade substrates:

    • Fine Art Paper: Archival, museum-quality paper. If you're drawn to rich "wet" colors, consider upgrading to the Premium Lustre finish for extra vibrancy.

    • Metal: Glossy, vibrant, durable — mounted with a black wood inset frame for easy hanging

    • Acrylic: Bold color and depth, printed behind crystal-clear acrylic — also mounted with a black wood inset for easy hanging

  • Can I request a custom size or material?

    • Yes — email me with your request. I’ll gladly provide a custom quote.

  • Are the prints limited editions?

    • All current prints are open editions with a digital signature. Limited editions (with hand-signed COAs) will be offered in the future — sign up to be notified first.

  • Do your prints come framed?

    • Not at this time. Fine art paper prints are shipped rolled or flat depending on size. Metal and acrylic prints come ready to hang with a black wood inset.

  • Can I get a Certificate of Authenticity?

    • COAs will be included with future limited edition releases. If you’d like one for an open edition, let me know.

  • Where do you ship?

    • Prints are available for delivery throughout the U.S. International shipping is available on request.

  • How long does it take to receive my order?

    • Average production time is 5–10 business days, depending on print type.

  • Will I get tracking info?

    • Yes — tracking information will be sent via email as soon as your order ships.

  • Item How are prints packaged?

    • Photo Prints: Small prints ship flat in sturdy envelopes. Larger sizes ship rolled in thick cardboard tubes. Bulk orders may ship in reinforced boxes.

    • Canvases, Metals, and Acrylics: Smaller sizes ship in 20x26" boxes. Larger prints are crated using high-quality plywood and custom foam interiors for maximum protection.

  • What if my print arrives damaged?

    • Please take multiple photos of the package before opening, and email all documentation to neal@nealsummerton.com. I’ll work with the lab to resolve the issue.

  • What’s your return policy?

    • I offer a 100% satisfaction guarantee. If you're not happy, return the print (at your cost) and I’ll refund your purchase price.

  • Can I exchange for a different image or size?

    • Exchanges are handled case by case — email me and we’ll figure it out.

  • What payment methods do you accept?

    • I accepts Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal.

    • Sales tax is charged for orders shipping from Arizona.

  • Where are the photos taken?

    • Primarily the Sonoran Desert in and around Surprise, AZ — but when they let me out, watch out!

    Who are you?

    • I'm Neal, and I try to make the ordinary extraordinary. I blur the lines of photography and art — and I like my colors "wet."

    Do you license your images?

    • Yes — contact me to discuss commercial or editorial licensing.

    How can I hear about new releases or limited editions?

    • Subscribe to my newsletter to get early access to new work and exclusive offers — subscribers always hear it first.